General Contact Information

General Correspondence

P O Box 507
Pharr, TX 78577

Please note:
The address above is not for returns. Should you need to return an item, use the contact form on this page or send an email to Sales@KingsTopChoice.com to start your return, receive instructions, and shipping address.

(956) 507-0838

Sales@KingsTopChoice.com

Frequently Asked Questions

Please read our FAQ before sending us a message.

What is your return & refund policy?

If you are not happy with your purchase, simply send us a message using the form on this page and we will get right on it!

Unused items may be returned for a full refund within 30 days of delivery date.

Due to the nature of item(s), we may not accept returns or issue refunds if item has been used! (for obvious reasons)

KingsTopChoice.com accepts returns on all unused products within thirty days of the delivery date. A full refund for the purchase price will be issued when the item has been returned and approved for re stocking. Shipping and handling fees are non refundable and buyer is responsible for any return shipping fees incurred.

KingsTopChoice.com is not able to accept returns, exchange or offer full or partial refunds for products that have been used. Please inspect all items prior to use, once used they cannot be returned for any reason. All damaged products must be claimed within 24 hours of delivery date via email or a phone call.

Which payment methods are accepted?

Currently,we accept all major credit cards.

How long will delivery take?

Once your order is shipped out, typically it will be received within 3-5 business days (or less!). The King has declared your package must be packaged and ready for shipment with delivery service same or next business day after order is placed.

How secure is shopping with KingsTopChoice.com? Is my data protected?

Your payment information is processed by Authorize.net, a world leader in payment processing which provides the highest industry standards when it comes to secure payments online.

Additionally, this website uses a Comodo SSL certificate to secure online transactions for customers. Any data submitted to this website will be securely encrypted with the strongest available algorithms.

What happens if I receive an item that is damaged/broken?

Although we make every effort to ensure your items are/is safely packaged and protected, should you receive a damaged or broken item, please contact us within 24 hours of receiving your item for a refund or exchange.

Please note, insurance is included in most orders and if more than 24 hours have passed since your order was delivered we may file insurance claim.

Do you offer discreet packaging?

Yes, discreet packaging is provided for all orders shipped.

Charges on billing statement may show up as “KTC Accessories”.

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